Return Policy

Overview

We want you to be satisfied with your purchase of vertical greenery solutions. This Return Policy outlines the terms and conditions for returns and refunds.

Return Period

You may return products within 14 days of delivery, provided they are in their original condition and packaging. Custom-made items and installations are not eligible for return unless there is a defect or error on our part.

Eligibility for Returns

To be eligible for a return, items must:

• Be unused and in the same condition as received
• Be in the original packaging
• Include all accessories and documentation
• Not be custom-made or personalized items

Non-Returnable Items

The following items cannot be returned:

• Custom-designed installations
• Plants that have been planted or installed
• Items damaged due to misuse or neglect
• Perishable goods
• Items purchased more than 14 days ago

Return Process

To initiate a return:

1. Contact us at infocenter@zolvarenghgharir.world or call +64 20 409 12598
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Package the item securely in its original packaging
5. Ship the item to the address provided

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.

Refunds will not include original shipping costs unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with your order details.

Return Shipping

You are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for replacement or refund at no additional cost to you.

Installation Services

For installation services, if you are not satisfied with the work performed, please contact us within 7 days of completion. We will work with you to address any concerns and make necessary adjustments.

Contact Us

If you have questions about returns or refunds, please contact us at:

Email: infocenter@zolvarenghgharir.world
Address: 12 Perthshire Crescent, Lincoln 7608, New Zealand
Phone: +64 20 409 12598